Frequently Asked Questions
This page includes a list of questions and responses which cover many of the subjects about which we are frequently contacted. So that you are not left waiting for a response, so that administration costs can be kept low and so that we can prioritise any more urgent and specific problems we ask that you first read the FAQ and then only contact us if your query is not answered here.
To find your problem or query click on the topic title which best matches it and read the list of questions, you may then select 'show answer' for as many of the questions as seem suitable. Please note that many of the questions are repeated in more than one topic for ease of use. Our FAQ page is an ongoing work and we would welcome ideas for other topics or information to include. Please contact us with any ideas you have and if practicable we will include them.
An abstract for which I am an author does not appear under My Abstracts? [show answer][hide answer]
For this abstract to appear in your listing you must be entered as an author in the submission form along with your email address. For the abstract to show up you must also be Signed In using this same email address.
We can add your address to the author listing: please send us the abstract reference number or title and the email address you use to Sign In to the conference website.
If, once your email address is added to the form, you are still not able to see the abstract, please contact us.
I need to cancel my abstract, what should I do? [show answer][hide answer]
Please email the publication office regarding your abstract and the registration helpdesk for any other bookings you have made. Once we receive your message your abstract will be cancelled and we will notify the chairs of your session that you will not be presenting. We will also notify delegates at the meeting about this change to the printed program volume.
I need to make changes to my abstract [show answer][hide answer]
The abstract and program volumes have now been finalised and sent for printing. It is therefore no longer possible to make changes to your presentation details. We will include details of all such changes emailed to us on the program volume update sheet available to delegates at the conference.
Can I just submit an abstract if I am not planning to come to Goldschmidt? [show answer][hide answer]
If you are not able or currently not planning to attend the Goldschmidt 2010 conference please cancel your abstract. There is no 'print only' category of submission. Each abstract should be accompanied by a paid registration from the presenting author.
I need an invoice/receipt for the abstract fee [show answer][hide answer]
Once you have submitted your abstract you will be able to download a copy of an invoice or receipt for the abstract submission fee. To do this Sign In to the conference website and under the My Goldschmidt menu follow the My Abstracts link.
This will give you the option of generating a receipt (if you have already made payment) or invoice. You will be able to tailor the either of these to match your requirements.
If you require anything in addition to what is provided please let us know via email.
I have arranged a bank transfer but my account/receipt is still showing a small balance outstanding. What should I do? [show answer][hide answer]
One of the banks involved in the transfer process has collected extra charges from the total. This means that the conference account did not received the full amount due. Obviously we can only issue receipts for funds the conference actually has received which is why your receipt reflects this.
You may pay the outstanding amount either via credit card or in cash at the conference. We would suggest that making payment for this amount via bank transfer, whilst possible, would not be efficient or wise.
I need to cancel my registration, what should I do? [show answer][hide answer]
Registration cancellations will be accepted and refunds processed only if the cancellation request is received in writing to UT Conferences either by mail, fax, or email to
UT Conferences, Attn: Goldschmidt 2010
P.O. Box 2648, Knoxville TN 37901-2648
Fax (+1 865-974-0264)
Conferences@utk.edu. The request must be received on or before May 28, 2010. A $100.00 processing fee is assessed for each registration cancellation. After May 28, no refunds will be available except for medical or tragic situations.
I need to cancel my university campus housing reservation, what should I do? [show answer][hide answer]
You may update your arrival and departure dates and the number of nights needed with no penalty. However, if you choose to cancel your entire reservation on or before May 28, 2010, a cancellation fee of $30 (one night’s stay) will be assessed before any refund is made. Cancellations made after May 28, 2010 will not be refunded. The cancellation request should be sent in writing to UT Conferences either by mail, fax, or email to UT Conferences, Attn: Goldschmidt 2010, P.O. Box 2648, Knoxville TN 37901-2648. Fax (+1 865-974-0264)
Conferences@utk.edu.
I need to cancel my abstract, what should I do? [show answer][hide answer]
Please email the publication office regarding your abstract and the registration helpdesk for any other bookings you have made. Once we receive your message your abstract will be cancelled and we will notify the chairs of your session that you will not be presenting. We will also notify delegates at the meeting about this change to the printed program volume.
I've paid for registration/housing but cannot come. Can someone else come in my place? [show answer][hide answer]
Yes. Substitutions are always welcome at no additional fee, but requests must be submitted in writing to UT Conferences, Attn: Goldschmidt 2010,
P.O. Box 2648, Knoxville TN 37901-2648
Fax (+1 865-974-0264).
Conferences@utk.edu
What are the different deadlines for registrations? [show answer][hide answer]
Early registration deadline ends April 16, Regular Registration ends May 28, and all registrations after May 28 will need to be processed onsite. Full details can be seen on the
registration page.
What grant funding is there available to delegates? [show answer][hide answer]
Unfortunately the grant application process has now closed and we do not expect any further funds to become available to waive fees for registration or abstract submission or for travel or other costs.
We wish you all the very best in securing funds to attend the conference from other sources.
How do I reserve my housing? [show answer][hide answer]
Budget accommodation is available in University campus housing, and discounts have been arranged with various hotels. Full details can be found on the
housing page.
How do I obtain my letter of invitation for the event? [show answer][hide answer]
During the online registration process there is a check box for participants to mark that they will need a letter of invitation to obtain their visa for entry into the country. Please select the box and provide all the required information on the registration page. UT Conferences will personalize and send all letters of invitation to those who request them. If you need a letter and did not select the box please contact Conferences@utk.edu with your request.
I am an invited speaker, what does this involve? [show answer][hide answer]
The title of Invited Speaker is an honorary title given to authors in order to convey the importance of their contribution to a session. Invited speakers may still only submit one abstract.
I am a keynote speaker, what does this involve? [show answer][hide answer]
The title of Keynote Speaker is an honorary title given to authors in order to convey the importance of their contribution to a session. Keynote speakers may submit a second abstract to a session in which they are not a Keynote speaker and if time allows they may well be asked to speak for an extra 15 minutes (giving 30 minutes in total) as part of the oral session.
I need an invoice/receipt for the abstract fee [show answer][hide answer]
Once you have submitted your abstract you will be able to download a copy of an invoice or receipt for the abstract submission fee. To do this Sign In to the conference website and under the My Goldschmidt menu follow the My Abstracts link.
This will give you the option of generating a receipt (if you have already made payment) or invoice. You will be able to tailor the either of these to match your requirements.
If you require anything in addition to what is provided please let us know via email.
I have arranged a bank transfer but my account/receipt is still showing a small balance outstanding. What should I do? [show answer][hide answer]
One of the banks involved in the transfer process has collected extra charges from the total. This means that the conference account did not received the full amount due. Obviously we can only issue receipts for funds the conference actually has received which is why your receipt reflects this.
You may pay the outstanding amount either via credit card or in cash at the conference. We would suggest that making payment for this amount via bank transfer, whilst possible, would not be efficient or wise.
I cannot make online payment for abstract submission work [show answer][hide answer]
There are a number of reasons (often linked to security) for which the banks software will refuse to authorise payment online from a particular account even if that account is active. The bank gives us very little feedback when transactions are declined so we cannot say exactly what might have gone wrong in any case but from experience we can suggest the following:
Accents: does your name contain any non-standard ASCII characters? The bank's software is not capable of uploading accented characters. You might try retyping your name without the characters.
Use out of country: some credit cards are not authorised for use online or for use out of the country of issue. You could check this with your card provider if you are unsure. Please bear in mind that we are collecting payments via a UK service.
Some other restriction on use: many delegates whose payment have been initially declined have been able to go on to make online payments once they have contacted their card supplier to explain their requirements.
It may be simplest to use a different card if you or a colleague have another one available. Alternatively you could pay via bank transfer or cheque. Details for this will have beed sent out to you via email on submission or can be found in the My Abstracts section of My Goldschmidt.
What is the conference address and VAT number? [show answer][hide answer]
The Goldschmidt 2010 Conference has no physical address and is not registered anywhere as a VAT body. You may for accounting purposes use the Cambridge Publications address and VAT number should you need to for anything connected with the abstract submission process.
Cambridge Publications, 38 Netherhall Way, Cambridge, UK.
Vat No. 665 9847 68.
How do I pay for my conference registration? [show answer][hide answer]
All Event Registration fees must be made payable to The University of Tennessee and drawn on a U.S. Bank in U.S. Dollars. Note: To receive discounted rates, participants must be paid in full by April 15. After this date, your may be subject to the Regular or Onsite rates depending when your payment is received. An invoice will be sent to you by email or regular mail. Payment instructions will be included. If paying fees by credit card, Visa, MasterCard, Discover and American Express are accepted. This method is fast, easy, convenient and your information is secure.
What is included with my registration fee? [show answer][hide answer]
Full conference registration fees for members and non-members cover conference materials, morning breaks, poster sessions with refreshments, and the Welcome Reception on Sunday evening. Daily lunches and the Wednesday evening banquet are not included in the conference registration fee, but are available to purchase separately.
How should I prepare my talk or poster? [show answer][hide answer]
These details are not yet finalised. As soon as they are they will be sent out via email to presenting authors and published on the Science pages of this website. We suggest you check back regularly for details.
How do I pay for my conference registration? [show answer][hide answer]
All Event Registration fees must be made payable to The University of Tennessee and drawn on a U.S. Bank in U.S. Dollars. Note: To receive discounted rates, participants must be paid in full by April 15. After this date, your may be subject to the Regular or Onsite rates depending when your payment is received. An invoice will be sent to you by email or regular mail. Payment instructions will be included. If paying fees by credit card, Visa, MasterCard, Discover and American Express are accepted. This method is fast, easy, convenient and your information is secure.
What is included with my registration fee? [show answer][hide answer]
Full conference registration fees for members and non-members cover conference materials, morning breaks, poster sessions with refreshments, and the Welcome Reception on Sunday evening. Daily lunches and the Wednesday evening banquet are not included in the conference registration fee, but are available to purchase separately.
What is included in the accompanying person/guest registration? [show answer][hide answer]
Accompanying guests will receive a namebadge, entrance to the Opening Reception on Sunday, June 13th, and morning and afternoon coffee breaks. Registered accompanying guests are invited to purchase lunch tickets, field trip tickets, and tickets for the social events.
Accompanying guests will not be able to attend sessions without registering for the entire conference.
I have forgotten my password [show answer][hide answer]
If you go to the
Sign In page of this website then you will see a link saying “Forgot password?” click on this and enter your email address and a your password will be sent out automatically to you.
If there is anything further you require or if you experience any further difficulties please let us know.